Privacy Policy

Effective Date: July 09, 2026

At Glow Heaven Aesthetic Clinic, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or interact with our website, contact us, request an appointment, or communicate with us through available channels.

Website: https://www.glowheavenaesthetic.com


Information We Collect

We may collect the following information when you use our website or communicate with us.

Personal Information

Depending on how you interact with us, we may collect:

  • Full Name
  • Phone Number
  • Email Address
  • City or Location
  • Treatment or Service Interest
  • Preferred Appointment Date or Time
  • Appointment Details
  • Enquiry or Message Details
  • Information submitted through contact or appointment forms
  • Information voluntarily provided through WhatsApp
  • Information voluntarily provided during consultation or treatment
  • Medical or treatment-related information where necessary for consultation or treatment

Please avoid submitting highly sensitive medical information through a general website enquiry form unless specifically requested by the clinic.

Automatically Collected Information

When you browse our website, we may automatically collect certain technical information, depending on the technologies implemented on our website, including:

  • IP Address
  • Browser Type and Version
  • Device Information
  • Operating System
  • Pages Visited
  • Date and Time of Visit
  • Time Spent on Website
  • Approximate Geographic Region
  • Referral Source
  • Website Interactions
  • Cookies and Similar Technologies

How We Use Your Information

We may use your information to:

  • Schedule and manage appointments
  • Respond to enquiries
  • Provide information about our treatments and services
  • Send appointment confirmations and reminders
  • Communicate with you regarding your enquiry or appointment
  • Understand your treatment requirements
  • Provide consultation or treatment services
  • Maintain relevant appointment or treatment records
  • Process payments where applicable
  • Improve our website and user experience
  • Analyse website usage and performance
  • Measure advertising and marketing performance
  • Maintain website security
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with applicable legal and regulatory requirements
  • Send promotional updates where you have provided the required consent

Where consent is the basis for processing, you may withdraw your consent subject to applicable law and any information we are required or permitted to retain.


Medical Information

Any medical or treatment-related information shared through enquiry forms, appointment requests, consultations, or treatment is treated as confidential and used for purposes related to providing consultation, treatment, appointment management, or appropriate follow-up.

We take reasonable measures to restrict access to such information to authorized personnel and service providers where access is necessary.

We do not publish or disclose your medical information without your consent unless required or permitted by applicable law.

Please avoid submitting unnecessary sensitive medical information through a general website enquiry form or WhatsApp unless specifically requested by the clinic.


Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality and performance
  • Remember user preferences
  • Analyse website traffic
  • Understand website interactions
  • Measure advertising performance
  • Measure conversions

You can manage or disable cookies through your browser settings.

Where applicable, certain non-essential cookies or tracking technologies may be subject to consent mechanisms implemented on the website.


Google Analytics

We may use Google Analytics to understand how visitors interact with our website and to improve website performance and user experience.

Depending on how Google Analytics is configured, information may include:

  • Device information
  • Browser information
  • Pages viewed
  • Website interactions
  • Session information
  • Approximate geographic information
  • Referral information

Google may process information collected through its services in accordance with its applicable policies.

Google Privacy Policy:
https://policies.google.com/privacy


Google Ads and Advertising Technologies

Where Google Ads or related Google advertising technologies are implemented on our website, we may use them to:

  • Measure advertising performance
  • Measure conversions
  • Understand interactions with our website
  • Improve and optimize advertising campaigns
  • Build or use advertising audiences where permitted

These technologies may use cookies or similar identifiers.

Google may process information collected through its advertising technologies in accordance with its applicable policies.

Google Privacy Policy:
https://policies.google.com/privacy


Facebook & Instagram Advertising

Where Meta Pixel or other Meta advertising technologies are implemented on our website, we may use them to:

  • Measure advertising performance
  • Measure website conversions
  • Understand website interactions
  • Improve advertising campaigns
  • Create or use advertising audiences where permitted

Meta may process information collected through these technologies in accordance with its applicable privacy policies and settings.

Meta Privacy Policy:
https://www.facebook.com/privacy/policy/


WhatsApp Communication

If you contact us through WhatsApp, information you provide may include:

  • Your name
  • Phone number
  • Messages
  • Appointment information
  • Treatment enquiry
  • Other information voluntarily provided during the conversation

We may use this information to:

  • Respond to enquiries
  • Provide treatment information
  • Schedule appointments
  • Confirm appointments
  • Provide appropriate follow-up communication

WhatsApp is a third-party communication platform. Your use of WhatsApp is also subject to WhatsApp's applicable terms and privacy policies.

We recommend that you avoid sending unnecessary sensitive medical information through WhatsApp unless specifically requested by the clinic.


Third-Party Service Providers

We may use third-party service providers to support our website and business operations.

Depending on the services actually used by the clinic, these providers may include services for:

  • Website hosting
  • Website security
  • Analytics
  • Advertising
  • Appointment management
  • Communication
  • Email delivery
  • Payment processing
  • Technical support

These service providers may process personal information where necessary to provide their services.

We take reasonable steps to use appropriate service providers and protect personal information processed through these services.


Data Sharing

We do not sell, rent, or trade your personal information.

Your information may be shared where reasonably necessary with:

  • Healthcare professionals involved in your consultation or treatment
  • Authorized clinic personnel
  • Technology and website service providers
  • Appointment management providers
  • Payment providers
  • Communication service providers
  • Analytics and advertising service providers
  • Legal, regulatory, or government authorities where required or permitted by law

Information will be shared only where reasonably necessary for the relevant purpose or where required or permitted by applicable law.


Data Security

We implement reasonable technical and organisational measures to protect your personal information from:

  • Unauthorized access
  • Unauthorized disclosure
  • Data loss
  • Misuse
  • Alteration
  • Destruction

Although we strive to protect your information, no method of online transmission or electronic storage is completely secure.


Data Retention

We retain your information only for as long as reasonably necessary to:

  • Provide our services
  • Respond to enquiries
  • Manage appointments
  • Maintain relevant treatment or business records
  • Resolve disputes
  • Maintain security
  • Meet legal and regulatory requirements

When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.


Your Rights

Subject to applicable law, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your information where legally applicable
  • Withdraw consent where processing is based on consent
  • Request information about how your personal information is processed
  • Raise concerns regarding the handling of your personal information
  • Make a privacy-related complaint

To make a request, please contact us using the details provided below.


Privacy Questions and Complaints

If you have any questions, concerns, requests, or complaints regarding the processing of your personal information, please contact us.

Glow Heaven Aesthetic Clinic

Email: admin@glowheavenaesthetic.com

Phone: +91 95975 67800

Address:
3238, TNHB Rd, Opp. Darling Showroom,
Ma. Po. Si. Nagar, Tiruvallur, Kakkalur,
Tamil Nadu 602001, India

We will review privacy-related requests and respond in accordance with applicable law.


Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

These third-party websites may have their own privacy policies, terms, and practices.

We are not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policy of any third-party website you visit.


Children's Privacy

Our website is not specifically directed toward children.

Where services or information are provided to a minor, we may require involvement or consent from a parent or legal guardian as required by applicable law and the nature of the service.

If you believe that personal information relating to a child has been provided to us inappropriately, please contact us using the details provided above.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our services
  • Website functionality
  • Technology
  • Data processing practices
  • Applicable laws or regulations

When we make changes, we will update the Effective Date or Last Updated date at the top of this page, as appropriate.

We encourage visitors to review this Privacy Policy periodically.


Contact Us

If you have any questions regarding this Privacy Policy or our handling of personal information, please contact us:

Glow Heaven Aesthetic Clinic

Address:
3238, TNHB Rd, Opp. Darling Showroom,
Ma. Po. Si. Nagar, Tiruvallur, Kakkalur,
Tamil Nadu 602001, India

Phone: +91 95975 67800

Email: admin@glowheavenaesthetic.com

Website: https://www.glowheavenaesthetic.com